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© Dukes Vet Practice 2013, 2014, 2015
Dukes Equine Vets Ltd
Terms and conditions
Terms and conditions for accounts (Please note additional liability for outstanding accounts)
Dukes Veterinary Practice Limited, hereinafter called the company, has revised our trading terms and conditions for all customers. These terms and conditions relate to the supply of any goods or services by the company to (you) the client.
Payment
We always try our best to provide all our clients with a prompt, efficient, skilful and courteous service. In return we would ask that you settle all fees either at the time or as soon as possible afterwards.
Payment methods
Where practical the client can pay at the time for any goods and services. So long as the client’s account is not in arrears, paying at the time will qualify for an immediate 10% discount. Payment can be made by cash, cheque, debit or credit card by telephone or by internet payment. The company should be notified by the client in the event of an overpayment being made.
Payment on account and prompt payment bonus
The company does not automatically agree to open an account for any client. The company reserves the right to seek references from employers, other suppliers or the client’s bank before opening an account for any client. Where the company agrees to accept payment on account then payment must be made within 15 days from date of invoice. If payment is made and received by us within this timescale we will give a prompt payment bonus equivalent to 10% of the invoice value off the client’s next account invoice. It is the client’s responsibility to ensure that the payment reaches the company on time. The company accepts no responsibility for delay in payments reaching us.
Late payment fees
If payment is not received within 30 days of the invoice date then the company will charge an administration fee to cover the costs of recovering the debt of £15 per month plus 1% interest per month on the outstanding balance which is payable immediately and will be added immediately to the account balance. The company will charge this administration fee plus interest at the end of every month where the account remains in arrears and this fee will be added immediately to the account. To avoid these charges please pay your account on time.
The administration fee may be waived in exceptional circumstances at the company’s discretion if the client arranges to and is paying the account off in several regular payments, but 1% interest per month on the outstanding balance will be added to the account at the end of every month.
Outstanding accounts
In addition if the Client defaults on payment the Company reserves the right to place the matter in the hands of their recovery agents, without prior warning in writing, and shall be entitled to a full reimbursement of any fees or disbursements paid to the debt recovery agent to aid recovery of the monies outstanding to the Company. This fee will be a minimum of 20% of the outstanding debt or £36 whichever is the greater in addition to outstanding fees.
Property of goods
All goods and services supplied by the company remain the property of the company until they have been paid for in full. The client grants the company or its officers a right of access to these goods for recovery wherever the goods may be.
Provision of services
If any account is not paid in full within 30 days of the invoice date the company reserves the right to refuse to supply any further goods or services to the client including in an emergency, even if payment is subsequently made.
© Dukes Vet Practice 2013